IT Service Management
Provision and Optimisation of IT Services
Professional services for SMEs and corporations
We take care of providing, coordinating and optimising your IT services, giving you the freedom to focus on strategic projects and business objectives.
Your challenges – our solutions
We are familiar with capacity shortages, inefficient processes with unclear responsibilities and a lack of transparency regarding costs and service levels, due to our many years of project experience in a corporate environment. We solve these problems by providing end-to-end support, implementing standardised processes and measurable KPIs – so your teams can focus on innovation and project goals.
- We take responsibility for specific IT services.
- We establish clear service ownership and standardised workflows.
- We provide reliable KPIs to help you control costs.
What we offer you
Our goal is to make your IT services more efficient, transparent and scalable. To achieve this, we combine operational implementation with continuous improvement, offering seamless support throughout the entire service lifecycle.
Current situation analysis
We record existing processes and analyse the systems and tools used. The aim is to gain a clear understanding of the areas requiring adoption, control and optimisation.
Operational assistance
We provide a range of IT services, including onboarding, support and monitoring. By doing so, we ensure compliance with all relevant internal and external regulations and IT security requirements.
Coordination and control
We act as an interface between the specialist department, IT and external partners, including project and team management.
Standardisation and quality assurance
We establish clear processes and communication channels, ensuring compliance with SLAs and KPIs. Accurate documentation improves service quality in the long term and simplifies any potential transition.
Are you ready to entrust us with responsibility for your services?
No? We wouldn’t either if we were in your position. But we would be delighted to get to know you during an initial, no-obligation consultation. Then we can find out together whether and how we can support you.
Your advantages of working with SSC
We take care of the services – you shape the future.
Reliable service provision
Ongoing services run smoothly after we take over. Incidents are resolved quickly and changes are implemented efficiently, ensuring stable IT services for your day-to-day business.
Rapid deployment capability
Our experienced teams quickly familiarise themselves with established, complex systems and processes, requiring minimal training time and providing rapid added value.
Flexibility & scalability
From temporary support to long-term service provision, we can adapt to your needs.
Our qualifications
We support companies facing complex IT challenges, ranging from medium-sized businesses to large corporations. With our project experience in regulated industries such as automotive, we are a reliable partner for those dealing with changing needs and strict compliance requirements.
The confidentiality, availability and integrity of information are of paramount importance to us. We have therefore taken extensive measures to protect sensitive and confidential information.
TISAX® results available
Certificate according to ISO/IEC 27001:2022
Certificate according to ISO 9001:2015
About SSC
Around 200 experts work at our Böblingen headquarters across all areas of the IT value chain. Our core competencies lie in IT consulting, software development and operation, and product data management. We support our corporate and SME customers by providing short-term relief through long-term, sustainable transformation.
Since 1998, SSC has been providing global solutions to facilitate the technical connection and collaboration between large companies and their suppliers or development partners, primarily in the automotive industry. Our goal is to automate existing processes and deploy human labour and creativity where it is needed, eliminating manual effort through artificial intelligence.