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Support2021-10-08T17:18:12+02:00

Support

 

Documentation

Here you can find documentation around SWAN, such as the current user manual for download and short manuals for a quick start. Recent changes and upcoming deliveries can be found in the release notes on the SWAN interface.

SWAN – user manual
Here you can find documentation around SWAN, such as the user manuals for download and short manuals for a quick start.

» SWAN – 7.5.71 – Read Manual (PDF)

Send Files and Manage Send Jobs
This short manual briefly describes how to select data recipients and files for sending and how to retrieve information about your send job.

» Read short manual (PDF)

Download Received Data
This short manual briefly describes how to download received files and store them in the desired target directory.

» Read short manual (PDF)

Generate SWAN Offline job
This short manual briefly describes how to generate an offline job with SWANenterprise by selecting the offline administrator for encrypting and creating the media (CD/DVD) and sending the job.

» Read short manual (PDF)

Decrypt offline data with SwODD
This short manual briefly describes how to decrypt encrypted data on CD/DVD with the program (SwODD), which is delivered on the medium.

» Read short manual (PDF)

Installing the Security Certificate for Internet Explorer/Chrome
This short manual describes how to store a SWAN security certificate on your computer and install it in the browser.

» Read short manual (PDF)

Installing the Security Certificate for Mozilla Firefox
This short manual describes how to store a SWAN security certificate on your computer and install it in the brow

» Read short manual (PDF)

SWAN Video Tutorial

With our data exchange platform SWAN, you get everything from a single source. In addition to software development and operation, SSC also provides full support. We are now extending this with our tutorial series on the execution of individual basic functions.

System access

SWANcloud is our Software-as-a-Service offer (SaaS) through our SSC web portal.

You want to use the SWANcloud access?

Please contact our sales team for details on licensing and costs. We will be glad to advise and make you an offer tailored to your specific needs.

» Login SWANcloud

Important to know

Besides the “User Name” and “Password” the access to SWANcloud requires a security certificate. This needs to be installed on the computer that is used for accessing SWANcloud. The login page cannot be entered without a valid certificate.

The login data is personally issued by SSC-Services. Every SWANcloud user automatically receives a security certificate in the course of the registration process.

  • A manual for the installation of the SWANcloud security certificate is available on this page (see manuals and instructions)
  • A certificate can be distributed to as many computers as required
  • A certificate is coupled with a user name

If you have any questions about the security certificates or about the installation, please contact our »Service Desk.

Service tools

For an efficient solution of problems our Service Desk employees in Böblingen use different service tools.

TeamViewer

Tool for remote assistance – TeamViewer

TeamViewer enables our Service Desk staff to support you effectively. Download the customer module only upon request in the desired language. A software installation is not required for using the program.

» customer module V15