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Support2019-07-24T12:02:34+02:00

Support

 

SWAN – What’s new

Here you find information about current or impending releases of our SWAN software.

With the new SWANcloud preview, CAD files are displayed immediately during sending and receiving. The display takes place directly in the browser on the right side in the reading area in a new display area, only visible to you. SWAN administrators do not see the preview of your data.

» SWANcloud_CAD preview

The new features up to and including Release 7.5.22 are included in the current »User Manual.

» SWAN 7.5.1-7.5.13 Release-Info – December 2018

SWAN 6.0

Since version 6.0, SWAN comes with a new, modern and functional user interface (GUI) with an intuitive user concept.

With only two configurable main views (job form and job list), you can use all features.  Through the global GUI elements (quick search and extras menu) you get directly to the desired job. You can access your profile data and settings, help and SWAN support.

A Java installation is not required anymore. The upload and download is made through the browser’s integrated feature.

Get a summary on the new user interface with our »short info.

You can also download the new »user manual for detailed information.

Our software development team at our site in Böblingen works constantly on the further development and improvement of our data exchange software SWAN. As a result, up to four product versions are released every year.

The SWAN software lifecycle begins with the product release (go live) and ends when a SWAN version needs no more remedy of software problems (bug fixing) through our software development team. (end of live).

As a matter of course, you receive support for your SWAN version from our service desk employees after the end-of-live date, within the framework of your software maintenance contract.

If you have any further questions, please contact our  sales team. We will be glad to advise you on possible product alternatives and make an individual offer to you.

Manuals and instructions

Here you can find documentation around SWAN, such as the user manuals for download and short manuals for a quick start.

SWAN – user manual
Here you can find documentation around SWAN, such as the user manuals for download and short manuals for a quick start.

» SWAN – 7.5.22 – Read Manual (PDF)

» SWAN – 7.5 – Read Manual (PDF)

Send Files and Manage Send Jobs
This short manual briefly describes how to select data recipients and files for sending and how to retrieve information about your send job.

» Read short manual (PDF)

Download Received Data
This short manual briefly describes how to download received files and store them in the desired target directory.

» Read short manual (PDF)

Generate SWAN Offline job
This short manual briefly describes how to generate an offline job with SWANenterprise by selecting the offline administrator for encrypting and creating the media (CD/DVD) and sending the job.

» Read short manual (PDF)

Decrypt offline data with SwODD
This short manual briefly describes how to decrypt encrypted data on CD/DVD with the program (SwODD), which is delivered on the medium.

» Read short manual (PDF)

Installing the Security Certificate for Internet Explorer/Chrome
This short manual describes how to store a SWAN security certificate on your computer and install it in the browser.

» Read short manual (PDF)

Installing the Security Certificate for Mozilla Firefox
This short manual describes how to store a SWAN security certificate on your computer and install it in the brow

» Read short manual (PDF)

System access

SWANcloud is our Software-as-a-Service offer (SaaS) through our SSC web portal.

You want to use the SWANcloud access?

Please contact our sales team for details on licensing and costs. We will be glad to advise and make you an offer tailored to your specific needs.

» Login SWANcloud

Important to know

Besides the “User Name” and “Password” the access to SWANcloud requires a security certificate. This needs to be installed on the computer that is used for accessing SWANcloud. The login page cannot be entered without a valid certificate.

The login data is personally issued by SSC-Services. Every SWANcloud user automatically receives a security certificate in the course of the registration process.

  • A manual for the installation of the SWANcloud security certificate is available on this page (see manuals and instructions)
  • A certificate can be distributed to as many computers as required
  • A certificate is coupled with a user name

If you have any questions about the security certificates or about the installation, please contact our »Service Desk.

Service tools

For an efficient solution of problems our Service Desk employees in Böblingen use different service tools.

Tool for remote assistance – TeamViewer

TeamViewer enables our Service Desk staff to support you effectively. Download the customer module only upon request in the desired language. A software installation is not required for using the program.

» customer module V14