Support
Documentation
Here you will find technical documentation on SWAN for a quick introduction to its operation. Current changes and upcoming deliveries can be found in the release notes on the SWAN interface.
SWAN User Manual
The user manual describes the elements of the user interface for the SWAN variants SWANenterprise, SWANhosted and SWANcloud and provides information on basic aspects of use.
SWAN Video Tutorial
With our data exchange platform SWAN, you get everything from a single source. In addition to software development and operation, SSC also provides full support. We are now extending this with our tutorial series on the execution of individual basic functions.
System access
SWANcloud is our Software-as-a-Service offer (SaaS) through our SSC web portal.
You want to use the SWANcloud access?
Please contact our sales team for details on licensing and costs. We will be glad to advise and make you an offer tailored to your specific needs.
Important to know
Besides the “User Name” and “Password” the access to SWANcloud requires a security certificate. This needs to be installed on the computer that is used for accessing SWANcloud. The login page cannot be entered without a valid certificate.
The login data is personally issued by SSC-Services. Every SWANcloud user automatically receives a security certificate in the course of the registration process.
- A manual for the installation of the SWANcloud security certificate is available on this page (see manuals and instructions)
- A certificate can be distributed to as many computers as required
- A certificate is coupled with a user name
If you have any questions about the security certificates or about the installation, please contact our »Service Desk.
Service tools
For an efficient solution of problems our Service Desk employees in Böblingen use different service tools.
Tool for remote assistance – TeamViewer
TeamViewer enables our Service Desk staff to support you effectively. Download the customer module only upon request in the desired language. A software installation is not required for using the program.