{"id":2286,"date":"2017-05-22T11:39:26","date_gmt":"2017-05-22T09:39:26","guid":{"rendered":"https:\/\/www.ssc-services.de\/support\/"},"modified":"2026-06-25T17:46:56","modified_gmt":"2026-06-25T15:46:56","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ssc-services.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Support<\/h1>\n\n\n\n<div class=\"wp-block-nxb-blocks-columns-1-2 ssc-columns-1-2\">\n<div class=\"wp-block-nxb-blocks-column ssc-column\"><div class=\"ssc-column-container\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-nxb-blocks-column ssc-column\"><div class=\"ssc-column-container\">\n<h2 class=\"wp-block-heading\" id=\"documentation\">Documentation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here you will find technical documentation on SWAN for a quick introduction to its operation. Current changes and upcoming deliveries can be found in the release notes on the SWAN interface.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">SWAN User Manual<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The user manual describes the elements of the user interface for the SWAN variants SWANenterprise, SWANhosted and SWANcloud and provides information on basic aspects of use.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/ssc.swancloud.de\/swan-gui\/docs\/viewer?language=en\" target=\"_blank\" rel=\"noreferrer noopener\">Link to the latest SWAN User Manual<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-nxb-blocks-columns-1-2 ssc-columns-1-2\">\n<div class=\"wp-block-nxb-blocks-column ssc-column\"><div class=\"ssc-column-container\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-nxb-blocks-column ssc-column\"><div class=\"ssc-column-container\">\n<h2 class=\"wp-block-heading\" id=\"videotutorials\">SWAN Video Tutorial<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With our data exchange platform SWAN, you get everything from a single source. In addition to software development and operation, SSC also provides full support. We are now extending this with our tutorial series on the execution of individual basic functions.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls poster=\"https:\/\/www.ssc-services.de\/wp-content\/uploads\/2023\/08\/SWANcloud-Project-Function-explained-Thumbnail.png\" src=\"https:\/\/www.ssc-services.de\/wp-content\/uploads\/2023\/08\/SWANcloud-Project-Function-explained.mp4\"><\/video><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div class=\"wp-block-nxb-blocks-columns-1-2 ssc-columns-1-2\">\n<div class=\"wp-block-nxb-blocks-column ssc-column\"><div class=\"ssc-column-container\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-nxb-blocks-column ssc-column\"><div class=\"ssc-column-container\">\n<h2 class=\"wp-block-heading\" id=\"system-access\">System access<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">SWANcloud&nbsp;is our Software-as-a-Service offer (SaaS) through our SSC web portal.<br>You want to use the&nbsp;SWANcloud&nbsp;access?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact our&nbsp;<a href=\"https:\/\/www.ssc-services.de\/contact\/?lang=en\/#contact\" target=\"_blank\" rel=\"noreferrer noopener\">sales&nbsp;team<\/a>&nbsp;for details on licensing and costs. We will be glad to advise and make you an offer tailored to your specific needs.<\/p>\n\n\n\n<div class=\"wp-block-nxb-blocks-accordion ssc-accordion\"><div class=\"ssc-accordion-content\">\n<div class=\"wp-block-nxb-blocks-accordion-element ssc-accordion-element\"><div class=\"ssc-accordion-element-header\">System access SWANcloud<\/div><div class=\"ssc-accordion-element-content\"><div class=\"ssc-accordion-element-content-container\">\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/ssc.swancloud.de\/\" target=\"_blank\" rel=\"noreferrer noopener\">Login SWANcloud<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important to know<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Besides the \u201cUser Name\u201d and \u201cPassword\u201d the access to&nbsp;SWANcloud&nbsp;requires a security certificate. This needs to be installed on the computer that is used for accessing SWANcloud. The login page cannot be entered without a valid certificate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The login data is personally issued by SSC-Services. Every&nbsp;SWANcloud&nbsp;user automatically receives a security certificate in the course of the registration process.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A manual for the installation of the&nbsp;SWANcloud&nbsp;security certificate is available on this page (see manuals and instructions)<\/li>\n\n\n\n<li>A certificate can be distributed to as many computers as required<\/li>\n\n\n\n<li>A certificate is coupled with a user name<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about the security certificates or about the installation, please contact our <a href=\"\/contact\/?lang=en\" target=\"_blank\" rel=\"noreferrer noopener\">Service Desk<\/a>.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2286","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | SSC<\/title>\n<meta name=\"description\" content=\"Here you will find current information about our SWAN software, user manuals and other documentation as well as service tools.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ssc-services.de\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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