Smooth processes through our solution-oriented support
In addition to software development and operation, SSC, as your reliable partner, offers a first-class service desk. At the heart of this are our qualified employees, who are available to you as contact persons for all questions and problems relating to our SSC products and other customer applications.
Whether Application Help Desk (AHD) or Single-Point-of-Contact (SPoC), we are distinguished by our high level of competence and fast response and resolution times. Our first-time resolution rate of over 80% shows that we are able to resolve problems quickly and effectively.
This is possible not least due to our cooperative and close collaboration with the subordinate support units (2nd or 3rd level support), which form the basis for our fast response and resolution times.
All our processes are certified according to ISO 27001, TISAX®, and ITIL and our team from Germany is available to you in German and English. We provide competent support for all incidents and requests.
Since all processes are transparently documented in a ticket system, you have insight into the processing status at any time and can actively influence it.
With SSC, you have a reliable support partner at hand whose high service quality, in German and English, is almost unique.